Patient Advice and Liaison Service (PALS)

Being a patient or carer can often be a confusing time but the Patient Advice and Liaison Service is there to help, whether it is dealing with an issue or concern, finding the right person to talk to or just getting information or advice.

PALS is a free, confidential service providing patients, carers and the public with a first point of contact into the NHS. Every provider of health services across Norfolk has PALS who can:

• Answer any questions or concerns about your healthcare.
• Share your experiences of the local NHS and suggestions for improving local services.
• Offer advice and support when things go wrong.
• Provide balanced and impartial information and advice.

PALS also play an important role in helping to improving local health services. By sharing your personal experiences with the people who commission and deliver local health services, this will help to influence the way services are provided.

For more information about PALS

PALS flyer

Also available in the following other languages/formats:

Bengali
Lithuanian
Mandarin
Polish
Portuguese
Russian
         Swahili

Contacting your local PALS

NHS Norfolk PALS:

  0800 587 4132 (freephone)
   07500 990815
  pals@norfolk.nhs.uk  
 01603 257299

Other PALS in Norfolk:

• Great Yarmouth and Waveney PCT
• Norfolk and Waveney Mental Health NHS Foundation Trust
• Norfolk & Norwich University Hospital NHS Trust
• Queen Elizabeth Hospital King’s Lynn NHS Trust
• James Paget University Hospitals NHS Foundation Trust
• East of England Ambulance Service NHS Trust

Making a complaint

If having spoken to PALS you are still unhappy and would like to make a formal complaint, PALS can refer you directly to the NHS Norfolk Complaints Team.

If you would prefer to contact the Complaints Team yourself, you will find contact details together with information about the complaints process on the website.